Ride2MD is a patient-based Non-Emergent healthcare transportation solution provider that ensures patients get to their medical appointments safely, more quickly and with quality service. We combine personalized customer care and specially trained drivers to prevent gaps in care caused by missed medical appointments. Our model keeps healthcare costs low while increasing health outcomes and customer satisfaction.
The Ride2MD Story
Every year, nearly 4 million people don’t get the medical care they need due to problems with transportation. For many, getting to the doctor means spending an entire day between delayed trips, long wait times, confusing schedules, and drivers unequipped to care for essential medical needs. Moreover, due to a lack of transparency and cumbersome logistics, managing patient transport is a major challenge for health plans.
Our team sought out to break the status quo, and build a solution that would simplify the complexity of medical transportation, eliminate outdated logistics, add built-in transparency for both patients and health plans, and make getting to the doctor’s an enjoyable experience for millions.
With a team expertly trained in healthcare management and a passion for putting patients first, we created Ride2MD — a full-service, complete Non-Emergent medical transportation solution that makes patient transport easy, fast and seamless. Our model is powered by real-time mobile technology and is based on a patient-first approach that focuses on the experience of riders, from the moment they board.
Our revolutionary model automates, streamlines and improves patient transport, eliminating any investment in staff or time by health plans. We incorporate a fleet of credentialed drivers that are equipped to care for patients’ needs, to improve quality and customer satisfaction, as well as increase health outcomes and keep healthcare costs low.
Our personalized service model ensures patients get to and from medical appointments seamlessly and reliably, with no delays, long wait times or missed rides.
We provide a complete Non-Emergent transport solution that empowers doctors and patients to manage all aspects of transportation logistics, with no investment from health plans.
By preventing gaps between medical care due to missed appointments, we ensure a continuum of wellbeing to keep healthcare costs low while improving health outcomes and increasing customer satisfaction.
We allow health plans to increase their customer satisfaction and competitive advantage through a service-driven approach that combines expert customer service, credentialed drivers, and customizable service levels to meet patient needs.
By being able to pinpoint missed appointments, track routes and transportation patterns, health plans can gauge benefits utilization and network compliance more efficiently.
With Ride2MD, patient care begins as soon as they board. Our qualified drivers combine expert patient care skills with quality customer service training and extensive safety requirements, including CPR (BLS) and First Aid, ADA and NEMT compliance.
The ideal mix of relevant expertise and deep industry knowledge
The Ride2MD team has the ideal mix of relevant expertise and deep industry knowledge needed to succeed. Our highly capable professionals bring years of leadership experience in Medicare and Medicaid Managed Care and NEMT to create a unique, game-changing solution designed to address every aspect of the rider’s experience and solve client needs that are not being addressed appropriately.
Whether you’re a patient with questions, a health plan wanting to include quality transportation as a benefit to your members, or a transportation provider or driver interested in starting a partnership.